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A. Terms of Service
Terms of Service for Phillip Banks Pty Ltd trading as ‘Tilley Lane Teas’
Effective Date: 1st October 2024
These Terms of Service (“Terms”) govern your access to and use of the website www.tilleylane.store (the “Website”) operated by [Tilley Lane Teas] (“Company,” “we,” “us,” or “our”). By accessing or using our Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Website.
1. General Information
a. Eligibility: By using our Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
b. Modification of Terms: We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. You are encouraged to review these Terms periodically.
2. Use of the Website
a. License to Access: We grant you a non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes only, in accordance with these Terms.
b. Account Registration: You may be required to create an account to access certain features of the Website. You agree to provide accurate, up-to-date information when creating an account and to protect the confidentiality of your account details.
c. Prohibited Conduct: You must not:
Use the Website for unlawful purposes.
Attempt to interfere with the proper operation of the Website.
Upload harmful code or viruses to the Website.
Engage in fraudulent activities or misrepresent your identity.
3. Product Information
a. Product Descriptions: We aim to provide accurate and up-to-date product descriptions. However, we do not guarantee that all information, including product images, prices, and descriptions, is always accurate or complete.
b. Pricing: Prices on the Website are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. Prices may change at any time without prior notice.
c. Availability: We will make reasonable efforts to ensure that the products listed are available. However, product availability may change, and we reserve the right to discontinue products at any time.
4. Orders and Payments
a. Order Acceptance: When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including availability, errors in pricing, or payment issues.
b. Payment: You agree to provide accurate and complete payment information when placing an order. We accept various payment methods, including credit cards, PayPal, and other online payment services.
c. Shipping: We offer various shipping options, and the shipping cost will be calculated at checkout. We will process and ship your order within a reasonable time, but we do not guarantee specific delivery dates.
d. GST: All prices include the Goods and Services Tax (GST) unless otherwise specified.
5. Returns, Cancellations, and Refunds
a. Consumer Guarantees: Under the Australian Consumer Law (ACL), our products come with guarantees that cannot be excluded by law. If a product is faulty or does not meet the description, you are entitled to a remedy, which may include a refund, replacement, or repair.
b. Change of Mind: If you change your mind about a purchase, you may be entitled to a return or exchange under our Return Policy [link to return policy]. However, we are not required by law to offer a change of mind return.
c. Refund Process: If your return request is approved, we will provide a refund to your original payment method within a reasonable time.
6. Privacy and Data Protection
a. Privacy Policy: We are committed to protecting your privacy. By using our Website, you agree to the collection, use, and sharing of your personal information in accordance with our Privacy Policy [see our Privacy Policy page].
b. Cookies: We use cookies to improve your experience on our Website. By continuing to use the Website, you consent to the use of cookies as described in our Cookie Policy [see our Cookie policy below].
7. Intellectual Property
a. Ownership: All content on the Website, including text, images, logos, and trademarks, is owned by [Tilley Lane Teas] or its licensors and is protected by Australian and international intellectual property laws.
b. Use of Content: You may not copy, reproduce, or distribute any content from the Website without our prior written consent.
8. Disclaimers and Limitation of Liability
a. No Warranty: The Website and its contents are provided “as is,” and we do not make any warranties regarding the accuracy, reliability, or availability of the Website.
b. Limitation of Liability: To the maximum extent permitted by law, [Tilley Lane Teas] will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or any products purchased.
9. Indemnity
You agree to indemnify and hold [Tilley Lane Teas], its affiliates, officers, employees, and agents harmless from any claims, damages, or losses arising from your use of the Website or your breach of these Terms.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Website will be resolved in the courts of New South Wales, Australia.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Tilley Lane Teas
Email: info@phillipbanks.com
Phone: +61 404 117 773
Address: 10 Tilley Lane, Frenchs Forest, Sydney. NSW. 2086.
Key Legal Requirements Under Australian Law:
Australian Consumer Law (ACL):
Consumers have rights to a repair, replacement, or refund if products are faulty or not as described. These rights cannot be waived by businesses.
Businesses must not engage in misleading or deceptive conduct.
Privacy:
You must comply with the Privacy Act 1988 (Cth), ensuring that customer information is handled securely and transparently.
Cookies and Tracking:
If you use cookies, you must inform customers and seek consent (see our Cookie Policy below).
Unfair Contract Terms:
Any terms that are deemed unfair under the ACL (e.g., clauses that significantly disadvantage the consumer) may not be enforceable.
B. Returns Service
Tilley Lane Teas Returns Service Policy
Effective Date: 1st October 2024.
At Tilley Lane Teas, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent Returns Service in line with Australian Consumer Law (ACL).
1. Consumer Guarantees Under Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a remedy if a product is faulty, damaged, or not as described. The following outlines the return and refund process for your purchases at Tilley Lane Teas:
If your product is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair as per ACL guarantees.
If you change your mind about your purchase, you may be entitled to a return or exchange as outlined below, subject to certain conditions.
2. Eligibility for Returns
You can return an item to Tilley Lane Teas if:
The product is faulty or damaged when received.
The product does not match the description provided on our Website.
The product is defective or contaminated in any way.
Please note that you cannot return products if:
The product has been opened and consumed (due to hygiene and safety reasons).
The product has been tampered with or altered.
The item is on sale or a clearance item, unless it is faulty.
3. Returns Process
If you wish to return a product, please follow these steps:
Contact Us: Notify us within [insert number of days, typically 14–30] days from the date of delivery. You can reach us by:
Email: info@phillipbanks.com
Phone: +61 404 117 773
Address: 10 Tilley Lane, Frenchs Forest, Sydney. NSW. 2086.
Online contact form on our Website
Provide Information: Provide the following information when contacting us:
Order number and date of purchase.
Product name(s) and reason for return.
Photos of the damaged or faulty product (if applicable).
Return Approval: Once your return request is reviewed, we will send you instructions on how to return the product. If your return is approved, we will either:
Offer a refund to your original payment method.
Replace the faulty item at no extra charge (if the item is in stock).
Return Shipping: If the product is faulty, damaged, or incorrect, Tilley Lane Teas will cover the cost of return shipping. If you are returning an item for change of mind, the return shipping will be at your own expense.
Processing Refunds/Exchanges: Once the returned item is received and inspected, we will process your refund or replacement. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may take up to [insert number of days, typically 7-10] business days.
4. Change of Mind Returns
We are happy to offer returns if you change your mind, but the following conditions apply:
Returns must be made within [insert time frame, such as 14 days] from the delivery date.
The product must be unopened, unused, and in its original packaging.
You will be responsible for the return shipping cost.
Please note that tea products are excluded from this policy once opened due to hygiene reasons.
5. Faulty, Damaged, or Incorrect Products
If your order arrives damaged, faulty, or is not what you ordered, we will cover the return shipping costs and provide you with either a refund or a replacement.
To ensure a smooth return process, please:
Contact us immediately upon receipt of the order, including clear photos of the damage or discrepancy.
Do not use the product if it is damaged or contaminated.
6. Refunds
Once your returned item is inspected, we will process the refund to the original payment method. Refunds typically take up to [insert time frame, such as 7-10 business days], depending on the payment method used.
Original shipping charges are non-refundable, except in cases of faulty or incorrect products.
If the returned item does not meet the eligibility criteria for a refund or exchange, we will notify you and the product will be returned to you at your cost.
7. Exchanges
If you would like to exchange a product for another, we will assist you with the process. Exchanges are subject to availability. If the product you wish to exchange for is out of stock, we will offer a refund or assist you in selecting an alternative item.
8. Contact Information
If you have any questions or concerns regarding returns, please contact us:
Email: info@phillipbanks.com
Phone: +61 404 117 773
Address: 10 Tilley Lane, Frenchs Forest, Sydney. NSW. 2086.
We are here to assist you and ensure your experience with Tilley Lane Teas is pleasant and satisfying.
Important Notes:
This Returns Service Policy complies with Australian Consumer Law (ACL) and is designed to protect consumers’ rights while ensuring a fair process for returns and exchanges.
Always consult a legal professional to ensure full compliance with the ACL and any specific industry standards for your business.
C. Privacy Policy
Who we are
Our website address is: https:/phillipbanks.com is owned by Phillip Banks Pty Ltd.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service
How we protect your data
At Philip Banks, we take the protection of your personal data seriously. We are committed to safeguarding the information you trust us with and ensuring your privacy is maintained according to Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Data Collection and Use
We collect personal information when you use our website, sign up for our services, or engage in other activities, such as purchasing products. The types of information we may collect include:
Personal details such as your name, email address, phone number, and postal address.
Payment information for transactions, processed securely.
Technical data such as your IP address, browser type, operating system, and browsing behaviour (for improving our website experience).
We use this data to:
Provide and improve our services.
Communicate with you about updates, offers, and support.
Meet legal and regulatory requirements.
2. How We Protect Your Data
We have implemented strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Encryption: All sensitive information, such as payment data, is transmitted securely using industry-standard encryption (SSL/TLS).
Access Control: Only authorized personnel have access to your data. We use strong authentication methods to protect internal systems.
Regular Audits: We conduct regular security assessments and audits to identify and mitigate potential vulnerabilities.
3. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. Once your data is no longer required, we will securely delete or anonymize it.
4. Third-Party Providers
We may share your data with trusted third-party service providers, such as payment processors and website hosting companies. These providers are subject to strict confidentiality agreements and comply with Australian privacy laws. We ensure that any third parties we work with maintain appropriate safeguards for your data.
5. International Transfers
While we aim to store and process your data within Australia, some services we use (such as cloud storage or third-party analytics) may involve transferring your data overseas. In such cases, we ensure that your data is protected by appropriate safeguards in line with Australian privacy laws.
6. Your Rights and Choices
Under Australian privacy law, you have certain rights regarding your personal data:
Access: You can request access to the personal information we hold about you.
Correction: If any information is inaccurate or outdated, you can request that we correct it.
Deletion: In some cases, you can request that we delete your personal information.
Opt-Out: You can choose to opt-out of marketing communications at any time.
If you wish to exercise any of these rights, please contact us at [contact details].
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies help us track website usage patterns and personalize your visit. You can control cookies through your browser settings, but please note that disabling cookies may affect your user experience.
8. Compliance with Australian Privacy Laws
We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs) in all our data handling practices. If you believe your privacy rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
For further information about your privacy rights or to file a complaint, visit the OAIC website at [OAIC website URL].
9. Contact Us
If you have any questions or concerns about our data protection practices, please don’t hesitate to contact us at:
Email: info@phillipbanks.com
Phone: +61 404 117 773
Address: 10 Tilley Lane, Frenchs Forest, Sydney. NSW. 2086.